At 4.30 pm on 16th March, we were given half an hour’s notice by the local authorities to prepare for a 100% remote workforce. The area was going into a COVID-19 related lockdown, and employees would not be able to return to the workplace the next day.
About a third of our team have company-issued laptops. Getting those employees set up to work remotely was relatively painless.
For the rest, we had to pack up computers, monitors, and keyboards; create an inventory of everything, and then arrange for employees to take them home.
Incredibly, the next day, we had a 100% remote workforce. This was made easier by the fact that most employees had stable internet connections. A quick survey of the team revealed why, as 40% of our workforce had a fiber optic internet connection at home.
Being a company that promotes digital transformation, we may have had some advantages when it came to working remotely. Our systems, processes, and workplace management systems are integrated and almost entirely online.
The major change we made to our processes, which are based on an agile development approach, was to change from a fortnightly sprint cycle to a weekly sprint cycle.
To make everyone productive and accountable for what they were doing, we timeboxed a week. Monday morning kicked off with a sprint plan and ended Friday afternoon with a sprint review.
Communication was maintained with a morning “wake up call” from the CEO and requests for regular updates by the team leads.
The only issue we experienced was that some non-critical systems were on a server at the office. Shortly after the lockdown, there was a power outage at the office. We needed remote hands to bring the office network back online and the lockdown prevented us from going into the office.
Understandably, many companies around us were laying off staff to save money in an effort to simply keep their businesses afloat. This presented an opportunity for us at Toro Cloud to recruit some new talent as we continued to grow despite the economic turmoil going on around us.
"Anything that was going to make remote working more productive and efficient was being given top priority in most companies. Being a company that facilitates digital transformation via process automation and unified digital ecosystems, Toro Cloud was still growing despite the global health crisis. We were able to bring on a number of new staff who had recently been displaced or made redundant by their former employers due to the virus," said David Brown, CEO, and Founder of Toro Cloud.
Our manpower expanded notwithstanding the pandemic. Our recruitment processes for new employees were all done virtually – from the sending of resumes and doing background checks to performing final interviews. This ensured that everyone was safe and complied with the quarantine restrictions.
Now that quarantine restrictions have been eased, a number of us are now back at the office and it is (kind of) business as usual.
Sanitation measures have been implemented and everyone is doing their part in making sure that we comply with local regulations.
Daily, before entering the office, employees get their temperature checked, fill out a contact tracing form, sanitize their hands, and step on a disinfecting foot bath.
Physical distancing is being observed by employees, with workstations set two meters apart from each other.
The experience has reinforced to us the value of having integrated cloud-based systems and procedures, and makes us even more passionate about enabling digital transformation for our customers.